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        Beware of Phishing Email

        You may have experience in receiving email that looks like being sent from the "support", "service", " admin", "network/email/web administrator "... etc. of the University, and you were asked to provide your account password by either replying to the email, or clicking a link in the email to access a web page and filling in your password there. Examples of phishing email are enclosed below for your reference.

        Please note that our administrators or support staff have NEVER asked and will NEVER ask users to provide password via email . Therefore, these kinds of email in fact were fraudulent or phishing email (also called email scams). They were NOT originated from the University central email system at all, and the sender address (e.g. support@cityu.edu.hk) is usually an INVALID email address.

        You are advised to DELETE such email (or email in similar style) immediately when it is received. DON'T reply to the email or click on any link contained in the message. Please refer to the FAQ on "What is phishing email and how to avoid it?" for more details.

        If unfortunately you have already responded to this kind of email, please change your password immediately. Password change option is available within the University Portal and in the Email Service home page.

        Examples of fraudulent (phishing) email as below (in reverse chronological order):

          Phishing Email Subject
        1. "03 May, 2020"
        2. "Secure Your E-mail"
        3. "Dear Staff"
        4. Quick Assistance Required
        5. 對您的PayPal帳戶採取措施
        6. Recent Order
        7. Message from “RNP002673A64AA7
        8. CityU Announcement Portal
        9. FW: Dear Staff
        10. CityU Announcement
        11. Cityu Service Update on 26 February, 2019 ID:
        12. ATTN, Member
        13. Dear Member
        14. This account has been hacked! Change your password right now!
        15. Your mailbox is almost full
        16. Validate Your Email Account ....To Avoid closed down
        17. Did you receive ?
        18. New Mail
        19. Delivery Failure
        20. Libray Services
        21. Your 13.86% Salary Raise
        22. [CSC] University Mailbox Quota Exceeded!
        23. Microsoft account terminations
        24. CCE29032016_000
        25. Account Update and IT HELPDESK
        26. Urgent Email Verification From CityU Admin
        27. RE: IT Routine System
        28. CityU Portal Access
        29. 警報
        30. Our system detected an error in your account
        31. {xxxxxxxx@cityu.edu.hk} Upgrade to avoid shuting down
        32. RE: Helpdesk" or “RE: Mail To You
        33. RE: Faculty And Staff Email Confirmation
        34. Phishing Email come with Zipped file Attached
        35. RE: Help Desk (Email Alert!)"
        36. HK Security Desk 2015
        37. Alert
        38. Alert
        39. Quota Limit
        40. RE: Faculty/Staff E-mail System
        41. [Notification] System Maintenance
        42. New Message
        43. Your Webmail Account is on Restriction
        44. Do not ignore this message
        45. Funds Payment!!
        46. Your email account (xxxxxxxx@cityu.edu.hk) will be shut down
        47. Your Mailbox
        48. !!!Administrative Notice Faculty/Staff/Student/Employee/Admin Warning!!!
        49. 3 Working Days To Terminate Your Mail Account
        50. HTK4S detected
        52. Important - New Outlook Settings
        53. Important Message From Admin
        54. An important Message from Blackboard Learn
        55. re
        56. Notification Mail
        57. Do not ignore this message
        58. Urgent Course Form3
        59. Blackboard Learn : Staffs/Students Access Blocked
        60. HTK4S detected
        61. CityU Email Upgrade/Final Warning
        62. 電子郵件警報
        63. Important Message!!!
        64. Do not ignore this message
        65. Your mailbox
        66. INFO
        67. Your mailbox is under automatic deactivation
        68. Email Box Exceeded Its Maximum Limit
        69. (nil)
        70. Do not ignore this message
        71. News update
        72. Permanent TSB Online Banking - 3rd attempt failed !
        73. Scan from a Xerox WorkCentre
        74. Encrypted Message from AMEX
        75. Confidential - to ALL Employees
        76. Ref: 03/243/IT2012
        77. Important Webmail Upgrade
        78. Admin: cityu.edu.hk UPGRADE
        79. RE: Microsoft webmail users system alert: Attention ! !
        80. Update Your Account xxxxxxxx@cityu.edu.hk
        81. Urgent
        82. System Administrator Mailbox Upgrade
        83. Your AT&T bill is ready to be viewed
        84. Email Alert
        85. Urgent!!! Update Your E-mail Service Account
        86. Message From I.T Helpdesk Expert
        87. confirm your webmail identify
        88. Do not ignore this message
        89. New Secure Message Regarding CityU WebMail
        90. Account Alert Confirmation
        91. DGTFX virus alert!!!
        92. Account Validation?
        93. ATTENTION
        94. Account Validation
        95. 親愛的用戶cityu.edu.hk
        96. Dear cityu.edu.hk User,
        97. 警告!
        98. Webmail Upgrade In Progress
        99. Mailbox Quota Exceeded
        100. Mailbox Quota Limit Exceeded
        101. Helpdesk Upgrade: Do This Now
        102. Message From Helpdesk
        103. Helpdesk Upgrade
        104. 6000MB
        105. Webmail Account Verification!
        106. Helpdesk Upgrade: Do This Now
        107. 您好cityu.edu.hk用戶
        108. 升級帳戶
        109. System Administrators
        110. Message From Helpdesk
        111. Mailbox quota limit exceeded
        112. Your mailbox has exceeded one or more size limits :do this now
        113. You have exceeded
        114. Quota Limit Exceeded
        115. Your mailbox has exceeded one or more size limits do this now!
        116. Account Verification Access.
        117. Systems Administrator (webmail Office)
        118. Your mailbox has exceeded one or more size limits : do this now
        119. Your mailbox has exceeded one or more size limits!
        120. Your Email Alert!
        121. You have exceeded
        122. Cityu University Webmaster-Team
        123. Dear City University of Hong Kong Webmail Subscriber
        124. dear mail.cityu.edu.hk email user
        125. Confirm your e-mail address for Windows Live ID
        126. Please confirm your message
        127. City University Of Hong Kong Department
        128. Notice/Warning
        129. setting for your mailbox xxxxxxxx@cityu.edu.hk are changed
        130. cityu.edu.hk account notification
        131. cityu.edu.hk account notification
        132. Dear CITYU User
        133. http://cityuniversityserverupgrade.xxx.yyy/
        134. A new settings file for the xxxxxxxx@cityu.edu.hk has just Be released
        135. Upgrading Team ©2010
        136. Important Announcement
        137. A new settings file for the xxxxxx@cityu.edu.hk
        138. delivery failed
        139. Attention - Mail system upgrade
        140. Dear users City University of Hong Kong web
        141. Notice!
        142. Important: Email Account Verification Update ! ! !
        143. Maintenance Notice
        144. mailbox has exceeded the storage limit
        145. Dear City University Webmail Account User,
        146. Account Update


        Return to University In-house Email Service FAQ page